At HelioZen, we are committed to delivering high-quality digital tools designed to improve your focus, clarity, and overall well-being.
Your satisfaction is our top priority, and we want you to feel confident in your purchase.
Because our products are digital and instantly accessible, our refund policy includes specific conditions to ensure fairness for both our customers and our business.
1. Eligibility for Refunds
You are eligible to request a full refund within 30 days of your purchase.
with your order details (name, email, and order number).
2. How Refunds Are Processed
Once your request is approved, refunds will be issued to the original payment method used during purchase.
Processing time may vary depending on your bank or payment provider (usually 5–10 business days).
You will receive a confirmation email once your refund has been successfully processed.
3. Important Notes on Digital Products
Because our products are digital downloads / streaming content, access cannot be “returned” once granted.
For this reason, we review each refund request on a case-by-case basis to prevent misuse (for example, downloading all content and immediately requesting a refund).
If a customer is found to be repeatedly requesting refunds, we may restrict access to future purchases.
4. Exceptions
Refunds may not be granted in the following cases:
Requests made after 30 days from the date of purchase.
Situations where the product was fully consumed/downloaded and used extensively before the refund request.
Purchases made with the intention of abuse (e.g., multiple accounts or fraudulent activity).
5. Technical Issues & Support
We understand that sometimes difficulties arise due to technical problems (e.g., downloading files, accessing content, or playback errors).
Before requesting a refund, we encourage you to contact our support team.
Our staff can provide guidance, troubleshooting, or alternative solutions so you can get the most out of your purchase.
6. Our Promise
Our mission at HelioZen is to provide practical, science-inspired tools to help you achieve clarity, focus, and peace of mind.
We want you to feel safe and supported when making a purchase.
Please note that the information we provide is not intended to replace consultation with a qualified medical professional. We encourage you to inform your physician of changes you make to your lifestyle and discuss these with him or her. For questions or concerns about any medical conditions you may have, please contact your doctor.
Statements on this website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using our products.
The website's content and the product for sale is based upon the author's opinion and is provided solely on an "AS IS" and "AS AVAILABLE" basis. You should do your own research and confirm the information with other sources when searching for information regarding health issues and always review the information carefully with your professional health care provider before using any of the protocols presented on this website and/or the product sold here.